N.O.R.A.D. Dedicated Server Support Plans

Our three alternative support plans are designed to meet your specific needs. Click on the plan to see more detailed information.

Service

Basic

Silver

Gold

Monthly price
Included
$100.00
$200.00

Hours / Month / Device Supported

10

20

Unlimited, proactive

Reboot on demand

X

X

X

DNS Services

X

X

X

Remote hands

X

X

X

Server Monitoring: Ping alive

X

X

X

Hardware Management

X

X

X

O/S Management

X

X

X

Systems Security / Patches

X

X

X

User Administration
X
X

Application Management*

 

X

X

Server Monitoring: TCP services

 

X

X

24 x 7 dedicated account manager

 

X

X

24 x 7 dedicated technical account manager

 

 

X

User Application & DB monitoring, alert & notification

 

 

X

Database Management

 

 

X

Hardware disaster backup service

 

 

X

Service Level Agreement

 

 

X


*Application management limited to 4 hours per month.
NOTE: An "X" denotes that the support plan offers that service
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